Returns & Exchanges
At Pilestone, we want you to experience the world in full color with absolute confidence. If our color blind glasses do not meet your expectations, you can return or exchange them within 60 days of purchase.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Glasses
Place the eyewear securely in its original protective case and packaging to ensure the lenses remain scratch-free during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned glasses, we will process your full refund or ship your new exchange pair within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing